These Terms of Service (“Terms”) govern access to and use of the Offerline website and the Offerline platform, including AI voice agents used to contact, qualify, and book inbound leads (the “Service”). By using the site or Service, you agree to these Terms.
If you are using Offerline for a company, you represent that you have authority to bind that company, and “you” includes that organization.
The Service
Offerline provides software that can call leads, run a configured qualification playbook, follow up when a call is missed, and book appointments into calendars or other systems you connect. Features, availability, and integrations may change as the product develops. Early access or demo environments may be incomplete, rate-limited, or offered without a service level commitment.
Accounts and access
You are responsible for the activity under your workspace, for keeping login credentials confidential, and for the accuracy of lead sources, routing rules, and qualification logic you configure. You must promptly notify us of unauthorized access.
Customer data and leads
You retain rights in the lead records, call content, and other data you submit or collect through the Service (“Customer Data”). You grant Offerline a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service, including through subprocessors such as voice and hosting providers.
You represent that you have the rights and consents needed to upload phone numbers, contact homeowners, record or transcribe calls where required, and write results back to your CRM or calendar.
Acceptable use
You may not use Offerline to:
- Place calls that violate telemarketing, recording-consent, or consumer-protection laws, including Do Not Call rules that apply to you.
- Misrepresent the identity of the caller, or claim the agent is a human when a disclosure is required.
- Harass, defraud, or unlawfully discriminate against any person.
- Probe, reverse engineer, or disrupt the Service, or overload telephony or API infrastructure.
- Upload malware or attempt to access another customer’s workspace.
AI conversations
Voice agents generate responses automatically. They can be wrong, incomplete, or inconsistent with your playbook. Offerline does not provide legal, tax, financing, or investment advice, and agents must not be configured to do so. You are responsible for reviewing qualification rules, escalation paths, and appointment routing before going live.
Third-party services
The Service may connect to CRMs, calendars, form tools, and a voice layer powered by ElevenLabs. Those products are governed by their own terms. We are not responsible for third-party outages, changes, or data handling outside our control.
Fees
Paid use, if offered, is usage-based or as otherwise agreed in an order form or sales discussion. You are responsible for applicable taxes. We may suspend access for unpaid, undisputed amounts after notice.
Disclaimers
THE SERVICE AND THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OFFERLINE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that every lead will be reached, qualified, or booked, or that response times shown in product examples will be achieved in your environment.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OFFERLINE AND ITS PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST LEADS, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO OFFERLINE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID FEES.
Indemnity
You will defend and indemnify Offerline against claims arising from Customer Data, your calling practices, your configuration of the agent, or your violation of these Terms or applicable law.
Termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continued use creates risk to the Service or others. Upon termination, your right to use the Service stops. Provisions that should survive (including ownership, disclaimers, and limitations) will survive.
Changes
We may modify these Terms by posting an updated version on this page. The “Last updated” date will change when we do. Continued use after an update constitutes acceptance of the revised Terms.
Contact
Questions about these Terms can be sent through our Contact page.