This Privacy Policy explains how Offerline (“Offerline,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request a demo, or use our AI voice-agent services for inbound lead qualification and appointment booking.
If you use Offerline on behalf of a solar company or other customer, that organization is the controller of its lead and call data. Offerline processes that data to provide the service they have configured.
Information we collect
We may collect:
- Account and contact details you submit, such as name, work email, company, role, and messages sent through our forms.
- Lead and homeowner information your team sends into Offerline, such as name, phone number, property details, and qualification answers collected on a call.
- Call-related data, including call recordings, transcripts, summaries, outcomes, and appointment times, when a customer has enabled those features.
- Usage and device data, such as pages viewed, browser type, referring URL, and approximate location derived from IP address.
- Cookies and similar technologies used to keep the site working and to understand how it is used.
How we use information
We use information to:
- Operate, maintain, and improve the Offerline website and product.
- Place outbound or inbound voice calls, qualify leads, and book appointments as configured by a customer.
- Write call outcomes, summaries, and bookings back to tools a customer connects, such as a CRM or calendar.
- Respond to demo requests and other inquiries submitted on this site.
- Protect the service, prevent abuse, and comply with law.
We do not sell personal information. We do not use customer call content to train general-purpose models for unrelated products.
Voice, recordings, and transcripts
Offerline’s voice layer is powered by ElevenLabs and related telephony infrastructure. When a customer runs a campaign, audio may be processed to generate speech, transcribe the conversation, extract qualification fields, and produce a summary for the sales team. Customers are responsible for providing any notices or consents required in their jurisdiction for recorded or AI-assisted calls.
Sharing
We share information only as needed to run the service:
- Service providers that host, transmit, or process data on our behalf, including voice and infrastructure vendors.
- Systems a customer connects, such as a CRM, calendar, or webhook endpoint they designate.
- Professional advisors or authorities when required by law or to protect rights and safety.
If Offerline is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction, subject to this policy or a successor notice.
Retention
We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Customers may request deletion of lead and call records associated with their workspace, subject to legal holds and backup cycles.
Security
We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure. You should use unique credentials and limit access inside your team.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, or export personal information, or to object to or restrict certain processing. Website visitors can contact us through the Contact page. Homeowners who were called by a customer’s Offerline agent should contact that company first; we will support the customer’s request.
Children
Offerline is built for business customers in home-services sales. The service is not directed to children under 16, and we do not knowingly collect their information.
International transfers
Information may be processed in the United States and other countries where we or our providers operate. Those locations may have different data protection laws than your own.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page.
Contact
Questions about this policy can be sent through our Contact page.